Edgar Cervantes / Android Authority
From app crashes to video upload errors, TikTok issues can be frustrating when they interrupt the fun. If you are experiencing problems with the TikTok app, try these troubleshooting steps to resolve the issue. Here’s how to fix TikTok when it’s not working so you can get back to enjoying the app.
QUICK ANSWER
If TikTok is not working, try restarting the app, checking for updates, testing your internet connection, or clearing the app data and cache. If you are still having problems, contact TikTok support for assistance.
TROUBLESHOOTING TIPS
Test internet connection
The first thing to try is to check your internet connection. A weak Wi-FI signal is often the culprit, so you can use one of our recommended apps to run a speed test to help diagnose the problem. You can also try switching from Wi-Fi to mobile data to see whether or not the issue is related to connectivity.
Restart the app
Sometimes closing the app and starting it up again is all it takes to resolve the issue. Don’t just hit the home button on your phone; close the app entirely before relaunching it. You can also try restarting your mobile device entirely. For example, if you have a Samsung device, follow our guide here.
Check for updates
Always ensure you are running the most recent version of the app to have the latest software. Otherwise, TikTok may not be working correctly.
On Android, open the Google Play Store and navigate to Manage app and device. From there, select Updates available. Scroll down until your find TikTok to update the app. If you don’t see TikTok, it means to have the latest version.
On iPhone and iOS, open the App Store and search for TikTok. You will see the option to update in the app’s description if an update is available.
Clear app data
Clearing your app data and cache will often resolve any issues with lagging, freezing, or app crashes. It can also free up storage space. To clear the cache, tap Profile in the bottom right and the three-line icon in the top right.
Adam Birney / Android Authority
Tap Settings and Privacy.
Adam Birney / Android Authority
Scroll down and tap Free up space.
Adam Birney / Android Authority
Lastly, tap Clear beside Cache.
Adam Birney / Android Authority
Check if TikTok is down
The other reason why TikTok might not be working is that the app itself might be down. In that case, it’s not just you who is experiencing problems. We recommend visiting DownDetector, which provides 24h volumetric data on the most reported issues.
You can also see a map of live outages in your area and track progress updates for when TikTok is back up and running. In the meantime, you could also try some of the best TikTok alternatives and apps.
FAQs
Tap Profile in the bottom right, then taps the three-line icon in the top right. Tap Settings and Privacy and scroll down to select Report a problem. Choose a topic and follow the steps to report the issue.
If the suggested steps do not fix your problem, you can select No to the question “Is your problem resolved?” and click Still have a problem so that you can contact customer support with further details.
